Remote RAID Recovery - Setting up Remote Access

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RAID Recovery Services > Remote Recovery > Analysis > Step 2

Step 2: Set up Remote Access

We need to logon to the recovery computer to analyze the RAID. The preferred method is to use the Remote Desktop component of Windows® XP or Vista. This method, however, requires permissions in the firewall if one exists. It is convenient for customers who can manage their firewall because no new software is required.

If the recovery computer is behind a firewall but you do not want to or cannot change permissions, you must install and use VNC. This software works similarly to Remote Desktop and is as secure. It does not require firewall permissions because a remote logon session is initiated from the recovery computer. (A firewall only screens requests coming to a protected computer, not those initiated from it.)

Set up Remote Desktop

To learn how to set it up, start the Windows Help utility and search for "Remote Desktop".

If the recovery computer is behind a firewall, permissions must be granted allowing access to the recovery computer. Remote Desktop uses the RDP at port 3389 which must be open in the firewall. For example on Efficient Networks' SpeedStream® and Flowpoint® routers, the following commands are required with [ip-addr] being the IP address of the recovery computer:

remote ipfilter insert input accept -p tcp -dp 3389 -da [ip-addr] internet

remote ipfilter insert output accept -p tcp -dp 3389 -sa [ip-addr] internet

Set up VNC

First download VNC from http://www.realvnc.com and install it on the recovery computer. The procedure to start the Free Edition of VNC is illustrated by a series of screen snapshots below.

First start VNC and configure a password.

Choose VNC Password Authentication and click Configure to set a password. Click OK to close the dialog.

Run VNC Server.

An icon will appear on the taskbar.

Contact us to get the IP address of our computer and to give us the VNC password. Then right click on the VNC icon and click Add New Client.

Type in our IP address and click OK. The recovery computer will then be controlled remotely by our RAID recover specialists.