First download VNC from http://www.realvnc.com and install it on the recovery computer.
The procedure to start the Free Edition of VNC is illustrated by a series of screen snapshots below.
First start VNC and configure a password.
Choose VNC Password Authentication and click Configure to set a password. Click OK
to close the dialog.
Run VNC Server.
An icon will appear on the taskbar.
Contact us to get the IP address of our computer and to give us the VNC password.
Then right click on the VNC icon and click Add New Client.
Type in our IP address and click OK. The recovery computer will then be controlled remotely by our RAID recover specialists.