Blake Sims - Atlanta, GA
Right about the end of the month our mail system began its cron job to archive the previous month.s emails. First it clears space on the target then begins the rsync of the user mail directories. In the process of moving last month.s archive file the controller lost the RAID information and stopped hard. The archive file never was created and the mail RAID array reported the 4 drives, but only one drive was showing the proper size, the three others showing only 445 MB!
Most of the next three days were a panic . after removing all drives and making an image of all four, I tried a few different utilities . none of which could even see the folder structure on the drives (Linux, EXT3).
By this time I was desperate and depressed. After a short web search I came upon Quetek. After seeing all the different file types and arrays that it would see (so they claimed), I bought a copy and began working on the image files. It was getting close at times but even though it found the directories, the data was still fragmented. It was then I contacted Quetek support. They were able to establish a remote session with the recovery PC and began examining the files. They correctly determined the configuration of the array before the meltdown, and using those parameters was able to recover better than 98% of the email on the array!! Nine hours later we had a viable recovery to restore to each user.s accounts.
Other services quoted me thousands of dollars just to get started. The cost was under $1K and if they had been unsuccessful would have refunded the cost! I still can.t believe how well the software and their support worked.
To say Ty and his team are heros is an understatement. I would recommend them without reservation for any hard drive recovery needs.
Owen Greeson - Marietta, GA
I know you hear the phrase "Don't try this at home" frequently and I would say attempting to recover a four (4) disk RAID 5
array that is broken is something that falls into that category and should be left to professionals. I recently called Quetek and I found
them to be extremely easy to deal with. They asked that I attach the drives to a separate computer (the drives were in a Seagate Blackarmor 440),
then run their remote control software, give them access to the computer and allow them to attempt the recovery.
After a day they told me they believed they could recover most of the array, they actually recovered all of it. While the price may seem to
be a lot for some people I found it reasonable compared to the amount of time I had already spent attempting to recover the array. They have
a money back guarantee so my comfort level was raised immediately when I found that if they were unable to recover almost everything I could
get my money returned.
So to sum it up, I most positively recommend QueTek for file recovery. I am 74 years old, built a kit in 1977, owned several software companies
and consider myself very savvy when solving computer problems. However when asked in the future how to recover a RAID volume or repair a RAID
array I will have a two word answer "Call QueTek."
Thanks a lot, I know I paid you but I am in your debt.
Jeff Patterson - Brandy Patterson Photography
(Background: Three-drive RAID 5. One drive failed and was replaced. While the RAID was rebuilt a second drive failed. The rebuild stopped and the RAID stopped working.)
I just wanted to thank you for everything you did the last couple of days. As far as we can tell everything seems to be
recovered just the way it was before the crash. I didn't know what to expect when I came across your company but I have to
say you guys are awesome and saved me a lot of heart ache.
Thanks again for everything you did.
Anthony Van Lamoen - Ontario, Canada
Thank you so much of your help. I have now recovered all of my data with the original filenames and folder structure.
I was quoted $3,000 by a local company to do the exact same thing. Your price and service far exceeded my expectations.
I would highly recommend your company to anyone I know. Once again, thank you for saving my data at a price that I could afford.
Peter Gfrerer - Computer Business Solutions - Saint Michael, Austria
It is now ready and I copy the Data to Big Network Drive. Thanks very much I am happy the Data is already here and no data was
lost. Thanks Thanks Thanks.
Russell Fletcher - Technical Architect - AT&T Mobility
Thank you so much for helping me to rescue my data. My Linux server
with a 6 TB RAID 5 array lost two disks back to back, but you were able
to piece the array back together, reconstruct the LVM physical and
logical volumes and Ext3 file system and get all my data back.
I looked at several companies and yours stood head and shoulders above
the others. Thanks again, you are the best.
André Beuving - Blxm - The Netherlands
Ok, this really took a while to fully recover, it was terribly slow as expected due to the 0.5K block size. But the good news is: It recovered the full 100%: I cannot detect any corrupted files so far.
I'd like to thank you and the whole team at QueTek!!! Great job! If I ever encounter a HD problem that I cannot resolve myself I sure know where to ask for help.
Thanks a million!
Kawaguchi, Akihiko - Kobe, Japan
Thank you very much.
Requisite data was completely recovered.
I feel very happy!
Alexander Raue - Rotator.net
I just finished getting everyone reconnected with their PST files. So far there only seems to be one file that needs scanpst treatment to fix a few issues. I'd say that you did an excellent job of virtually 100% recovery.
I thank you for your tremendous efforts in getting us back up and running.
Scott A. Amyoony - Senior Analyst - Logic Communications
Our data had redundant backups - all had failed or were corrupted. The array was down and none of the disks could be accessed. Our staff urgently needed access to this data. I contacted the hardware vendor and they did not offer remote assistance AND wanted 5000.00/day for an on-site consultant and offered NO GUARANTEE. Enter QueTek™. Their staff responded IMMEDIATELY and got to work on a solution for us. They worked relentlessly until our data was recovered and restored. All for a fraction of the price charged by their competitors. I can't thank you enough QueTek™!
Joshua Wright - Senior Systems Engineer - Play Along, a division of JAKKS Pacific Inc.
I just wanted to take a moment and thank you for your help. We recovered nearly everything without incident, and the only issue we have seen is that some Virtual HardDrive images from some vmware machines that were stored on that array didn't recover successfully, but we are back up and running thanks to you. So thanks!
Stephan Gersching geb. Weber - Germany
So everything has worked fine. The Files seemed to be OK.
Thank you for your quick service with the Emails.
Paul Schmidt - Plymouth, MA
Just received the drives, everything seems perfect- I'm copying the recovered data onto my new box as I type.
Thanks again for all your help.
Joe Dooley - Rocker Industrie
Everything went very well yesterday. All data seems to be recovered. The procedure was easy and I didn't need any help. I appreciate your work and thank you for a job well done.
Ira M. Gerber - Burbank, CA
We cannot thank you and your staff enough for all of your help in recovering our raid.
Of over 209,000 files we only lost 43 and they were not even necessary.
Once again thank you and your staff.
Daniel Munoz - Quebec, Canada
Being a Hobbyist, I have a rather oddball configuration, overpowered with a Software RAID-5 array of 3000 GB, built with 11+1 disks. When Windows refused for no apparent reason to recognize the array, I was devastated. Isn't RAID-5 supposed to be fault tolerant? My life was in there, 20 years of data, photographs, movies, everything!
I looked around and try almost every tool for RAID recovery I could find, not a single one could recover properly files bigger than 1MB. The disks order was unknown to me, but how could I have guessed with 11 disks (that's almost 40 millions different arrangements!!).
So after a week of pain and agony trying everything I could imagine, I finally asked QueTek™ to try to recover the files for me. What a relief!
After amazingly fast mail exchange to help with my suffering, the guys at QueTek™ analyzed remotely the problem and provided the disk order and a way to recover the data! A few hours later!! The whole 3000 GB is now back!!!
Thanks QueTek™ for providing your amazing expertise at an affordable price. You didn't save my life, but for sure you saved my sanity!
Cathy Burris - geospectrum.com
Thanks for doing a great job.
Jay Jacinto - cafepress.com
Our company was on the verge of losing almost a TB of RAID 5 data up until we contacted QueTek™. The techs at QueTek™ reassured us they would do their best to recover as much as possible and that, they did. They were especially accommodating to all our requests. If you have mission critical data on disk somewhere, it's always nice to know QueTek™ is around for those times you need them the most.
Dr. Yan Xu - University of Pittsburgh
I would like to thank you again for your exceptional and professional work in recovering data from my failed Raid 5 disks. I was told by many people that once two disks failed at same time on a 4-disk Raid 5, my chance of getting the data back diminishes dramatically. Your expert procedure in iteratively re-patching and restoring the data is truly magic. I would recommend you to any one who needs Raid recovery services.
While wrestling with a dying RAID 5 array at 4am, I came across your website, and am so glad that I did. I didn't realize immediately that your business was half a mile from mine, I did know that there was some data on that array that wasn't backed up, and was very important to me.
I was heartened but a little skeptical of our 95% recovery rate, but you're batting a thousand with me, or 650,000 - the number of files that you recovered from the array.
Rich Booth - Network Manager, North Kingstown School Department
Thank you for the File Scavenger® software. We called you with an array that was broken and we were unable to determine the actual configuration. You explained the process, our options and were very accurate in your time predictions.
You were able to identify the RAID configuration and disk placement.
You sent us complete, accurate and clear instructions on the steps that we followed without incident. It was surprisingly easy!
When we realized that we had a problem with the data, we called several Data Recovery Services who offered the data recovery service in the neighborhood of $15,000. with a 3-5 day turn around. Upon a recommendation of a colleague, we contacted QueTek™. With your software (and support staff) we were able to recover the 400GB of data in about 9 hours and at a cost of less than $1,000.
You saved not only the data, recovery time, and money but ultimately... my job!
I hope we never need to talk again, but rest assured we would not hesitate to call you in the event of a future catastrophe like this one.
Again, I can not thank you enough!
Jon David Murray - Advance Tax - Shreveport, Louisiana
(Background: 4-drive RAID would not come up after Dell 1500 server motherboard was replaced.)
We have verified all our data has been recovered. Please forward our original drives back and delete files from your system.
Thank you for your great work.
John Hough - CDHK Law
Just wanted to let you know that everything appears to have worked wonderfully. Almost every file I've tried so far has worked perfectly. Thank you very very much. You saved me a lot of headache, and expense. I will recommend your software and services to anyone that needs data recovery.
Masaaki Higuchi - Cyberjellyfish.com
I really love your service and software. You literally saved our business. If anything happens with our client's drives, I would definitely recommend your company.
Lasse Ahlberg -Stockholm, Sweden
I'm impressed and grateful. Not all files work, but well over 90 percent. It's a good result, thank you. I'll be back!
Moustafa Allouche - Managing Director - Digital Video & Multimedia Production - Australia
Everything seems to be working fine and will leave it running until tomorrow morning. I would like to thank you for the excellent support and has been a pleasure dealing with QueTek™. I was hesitant believing you could do it for no1. the price you were doing this for. Everyone else was asking for 10 times the amount and no2: hesitant dealing with a international based company.
The data recovered was extremely important and is invaluable - something that could not be re-created. It was extremely unfortunate that our back up server had gone down and that information was lost no where to be found. I honestly do not know how to THANK YOU and show my appreciation.
Support was practically 24 hours and a unbelievable e-mail reply times. QueTek™ is truly unique service.
Once again thank you and I definitely know where to forward my data recovery recommendations in the future.
Clem Roberts, Bookkeeping Commandos, Sydney Australia
"We had a four-disk RAID 5 set that failed completely with all of our company's data on it. We hadn't backed up since the end of the previous
month so it looked as though the accident would cost us thousands of dollars in data-reentry time and lost billings. Some timesheets existed
only on the system. To get the information back would have depended on what staff remembered.
We got a quotation from a reputable local company of US$2,000 - $4,000 to recover the RAID set so we thought we'd look on Google and found
QueTek™. Even with the fifteen-hour time difference between Sydney, Australia and Texas we had emails answered in less than two hours and
sometimes in ten minutes. After using the online recovery service we got everything back. All 50,000 files. Fantastic."
"When the directory on my RAID 0 system became corrupt, I tried a lot of products, and talked and emailed to a lot of people. I came across
products that didn't work to ones that got close but still didn't recover my files. I came across people who knew some but not enough, to people
who I must say were pretty much clueless yet were still quite willing to 'try' for a hefty price. I kept thinking there had to be a technical
person out there who had the tool and expertise to recover these files at a reasonable cost. When I finally happened upon the staff at QueTek™
and their tool, all my hopes were met. The tool worked, the staff were extremely helpful, the cost was reasonable and I recovered all my files.
I was very impressed and pleased. After successfully working with QueTek, the others I contacted seem like charlatans and price gougers."
Great! The recover finished and it looks like every was recovered to the new 3TB drive. I'm just cleaning up and making another back and doing an Amazon Glacier back.
Thank you so much. This recovery was worth every penny. I will definitely recommend you guys to my friends.
Bryan Coward, Lucky Lemon Films
Having my RAID fail I was at a total loss and felt completely devastated. I had a NAS at the home office running a RAID 5
and felt that was protection enough (I know better now). The manufacture tech support suggested my only route was Data Recovery.
Having talked with Ty at Quetek I realized I had no knowledge of the complexity of the encryption in my RAID and
I desperately needed help to recover my data. This data was the bloodline of my business.
Ty walked me through my various options and suggested that from what I told him I had a high probability of recovery
but we would not no until we did some tests. I brought my filed RAID to the office and these guys worked remotely day and
night and on the weekend till all my data was recovered and backed up. They literally saved me!
I cannot thank Mr. Ty enough and the whole Quetek team!