RAID recovery service

File Scavenger software for RAID systems on Windows NT, Windows 2000, and Windows XP systems.

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Testimonials
What our customers are saying!

RAID Recovery Service

We provide RAID recovery for Windows and Linux. That includes NAS devices based on Windows or Linux from manufacturers such as Dell, Iomega, Buffalo Technology, Linksys, US Robotics, etc.

Successful RAID recovery requires having knowledge of the RAID settings. If you do not have a good understanding of the RAID settings, you may consider using our RAID recovery service. This service is offered at three levels:

Remote assistance: We remotely determine the RAID settings and send you step-by-step recovery instructions. (Lowest fee)
Remote recovery: We remotely logon to your computer and recover data for you. (Moderate fee)
Offsite recovery: You send us the drives for recovery. (Highest fee)

All fees are fully refunded if data is not recovered.

The following tables compare the costs and length of service time for each level.

Recovery services for a 2-disk, hardware-based RAID 0
	Do-it-yourself	Remote Assistance	Remote Recovery	Offsite Recovery
Estimated Cost	$ 89	$ 450	$ 700	$ 900
Estimated Calendar Time	1 day	1 day	1 day	2-4 days
Your Time	16 hours	8 hours	2 hours	1 hour
Success Rate	80%	95%	95%	95%

Recovery services for a 4-disk RAID 5 with size up to 1 TB
	Do-it-yourself	Remote Assistance	Remote Recovery	Offsite Recovery
Estimated Cost	$ 185	$ 800	$ 1,300	$ 1,600
Estimated Calendar Time	3 days	1 day	1 day	2-4 days
Your Time	48 hours	8 hours	2 hours	1 hour
Success Rate	25%	95%	95%	95%

Notes: Additional fees are applicable if hard drives are physically broken.

Partial Client List

Baylor College of Medicine
Belcan Corporation
Bookkeeping Commandos, Australia
Builder Consulting
Edmonton Airport
Foulston & Seifkin
Innovative Health Strategies, Inc.
LifeLan Tech Ltd
L-3 Wescam
McKinsey & Company Inc., Switzerland
Pattonair Ltd
Peachtree Data, Inc.
Quality Medical Care - Choice Healthcare
R.W Day & Associates
SignAd, Inc.
Texas Instrument
Tower Hill Insurance Group
UC Berkeley Eyeclinics
US Air Force
Walker Professional Consulting Corp
...

Testimonials

2008/03/04 - Joshua Wright - Senior Systems Engineer - Play Along, a division of JAKKS Pacific Inc.

I just wanted to take a moment and thank you for your help. We recovered nearly everything without incident, and the only issue we have seen is that some Virtual HardDrive images from some vmware machines that were stored on that array didn't recover successfully, but we are back up and running thanks to you. So thanks!

2008/02/11 - Stephan Gersching geb. Weber - Germany

Hello,

So everything has worked fine. The Files seemed to be OK.

Thank you for your quick service with the Emails.

Greetings

2008/02/05 - Paul Schmidt - Plymouth, MA

Just received the drives, everything seems perfect- I'm copying the recovered data onto my new box as I type.

Thanks again for all your help.

2008/01/04 - Joe Dooley - Rocker Industrie

Everything went very well yesterday. All data seems to be recovered. The procedure was easy and I didn't need any help. I appreciate your work and thank you for a job well done.

2007/12/18 - Ira M. Gerber - Burbank, CA

We cannot thank you and your staff enough for all of your help in recovering our raid.

Of over 209,000 files we only lost 43 and they were not even necessary.

Once again thank you and your staff.

2007/09/28 - Daniel Munoz - Quebec, Canada

Being a Hobbyist, I have a rather oddball configuration, overpowered with a Software RAID-5 array of 3000 GB, built with 11+1 disks. When Windows refused for no apparent reason to recognize the array, I was devastated. Isn't RAID-5 supposed to be fault tolerant? My life was in there, 20 years of data, photographs, movies, everything!

I looked around and try almost every tool for RAID recovery I could find, not a single one could recover properly files bigger than 1MB. The disks order was unknown to me, but how could I have guessed with 11 disks (that's almost 40 millions different arrangements!!).

So after a week of pain and agony trying everything I could imagine, I finally asked QueTek™ to try to recover the files for me. What a relief!

After amazingly fast mail exchange to help with my suffering, the guys at QueTek™ analyzed remotely the problem and provided the disk order and a way to recover the data! A few hours later!! The whole 3000 GB is now back!!!

Thanks QueTek™ for providing your amazing expertise at an affordable price. You didn't save my life, but for sure you saved my sanity!

2007/05/07 - Cathy Burris - geospectrum.com

Thanks for doing a great job.

2007/05/02 - Jay Jacinto - cafepress.com

Our company was on the verge of losing almost a TB of RAID 5 data up until we contacted QueTek™. The techs at QueTek™ reassured us they would do their best to recover as much as possible and that, they did. They were especially accommodating to all our requests. If you have mission critical data on disk somewhere, it's always nice to know QueTek™ is around for those times you need them the most.

2007/04/19 - Dr. Yan Xu - University of Pittsburgh

I would like to thank you again for your exceptional and professional work in recovering data from my failed Raid 5 disks. I was told by many people that once two disks failed at same time on a 4-disk Raid 5, my chance of getting the data back diminishes dramatically. Your expert procedure in iteratively re-patching and restoring the data is truly magic. I would recommend you to any one who needs Raid recovery services.

Thanks again,

2007/03/26 - Andrew Adams

Dear QueTek™,

While wrestling with a dying RAID 5 array at 4am, I came across your website, and am so glad that I did. I didn't realize immediately that your business was half a mile from mine, I did know that there was some data on that array that wasn't backed up, and was very important to me.

I was heartened but a little skeptical of our 95% recovery rate, but you're batting a thousand with me, or 650,000 - the number of files that you recovered from the array.

Thanks!

Rich Booth - Network Manager, North Kingstown School Department

Thank you for the File Scavenger® software. We called you with an array that was broken and we were unable to determine the actual configuration. You explained the process, our options and were very accurate in your time predictions.

You were able to identify the RAID configuration and disk placement.

You sent us complete, accurate and clear instructions on the steps that we followed without incident. It was surprisingly easy!

When we realized that we had a problem with the data, we called several Data Recovery Services who offered the data recovery service in the neighborhood of $15,000. with a 3-5 day turn around. Upon a recommendation of a colleague, we contacted QueTek™. With your software (and support staff) we were able to recover the 400GB of data in about 9 hours and at a cost of less than $1,000.

You saved not only the data, recovery time, and money but ultimately... my job!

I hope we never need to talk again, but rest assured we would not hesitate to call you in the event of a future catastrophe like this one.

Again, I can not thank you enough!

John Hough - CDHK Law

Just wanted to let you know that everything appears to have worked wonderfully. Almost every file I've tried so far has worked perfectly. Thank you very very much. You saved me a lot of headache, and expense. I will recommend your software and services to anyone that needs data recovery.

Masaaki Higuchi - Cyberjellyfish.com

I really love your service and software. You literally saved our business. If anything happens with our client's drives, I would definitely recommend your company.

Best Regards,

Lasse Ahlberg -Stockholm, Sweden

I'm impressed and grateful. Not all files work, but well over 90 percent. It's a good result, thank you. I'll be back!

Best regards,

Moustafa Allouche - Managing Director - Digital Video & Multimedia Production - Australia

Hi,
Everything seems to be working fine and will leave it running until tomorrow morning. I would like to thank you for the excellent support and has been a pleasure dealing with QueTek™. I was hesitant believing you could do it for no1. the price you were doing this for. Everyone else was asking for 10 times the amount and no2: hesitant dealing with a international based company.

The data recovered was extremely important and is invaluable - something that could not be re-created. It was extremely unfortunate that our back up server had gone down and that information was lost no where to be found. I honestly do not know how to THANK YOU and show my appreciation.

Support was practically 24 hours and a unbelievable e-mail reply times. QueTek™ is truly unique service.

Once again thank you and I definitely know where to forward my data recovery recommendations in the future.

Kindest Regards

Clem Roberts, Bookkeeping Commandos, Sydney Australia

"We had a four-disk RAID 5 set that failed completely with all of our company's data on it. We hadn't backed up since the end of the previous month so it looked as though the accident would cost us thousands of dollars in data-reentry time and lost billings. Some timesheets existed only on the system. To get the information back would have depended on what staff remembered.

We got a quotation from a reputable local company of US$2,000 - $4,000 to recover the RAID set so we thought we'd look on Google and found QueTek™. Even with the fifteen-hour time difference between Sydney, Australia and Texas we had emails answered in less than two hours and sometimes in ten minutes. After using the online recovery service we got everything back. All 50,000 files. Fantastic."

Harold Vines

"When the directory on my RAID 0 system became corrupt, I tried a lot of products, and talked and emailed to a lot of people. I came across products that didn't work to ones that got close but still didn't recover my files. I came across people who knew some but not enough, to people who I must say were pretty much clueless yet were still quite willing to 'try' for a hefty price. I kept thinking there had to be a technical person out there who had the tool and expertise to recover these files at a reasonable cost. When I finally happened upon the staff at QueTek™ and their tool, all my hopes were met. The tool worked, the staff were extremely helpful, the cost was reasonable and I recovered all my files. I was very impressed and pleased. After successfully working with QueTek, the others I contacted seem like charlatans and price gougers."