2017/05/01 - Ken B. - Draper, UT
My wife came to me in a panic after discovering we'd lost thousands of family photos from our NAS (ZFS file system, FreeNAS OS). After exhausting all of our at-home options I started looking online for help. All of the FreeNAS forums told me data recovery from a ZFS filesystem was impossible. I then started reaching out to data recovery firms. Most responded saying it wasn't possible. One responded and said it might be possible, but I'd have to ship them the hard drives, it could take 2-3 months, and it would likely cost over $20,000! As much as I love photos of my children, that was too much to ask. I broke the news to my wife that our photos were probably gone for good.
I then found a blog post from QueTek saying they'd helped a customer in a similar situation. After I answered a few of their questions, they quoted me a very reasonable price, said it would take 5-7 days, and had a solution that didn't require shipping drives. After all the despair I'd felt, this almost seemed too good to be true.
I'm thrilled to report that QueTek delivered! They recovered the majority of our photos, on time, for the price they quoted. I'm so relieved. I couldn't have asked for an easier process. I hope I'm never in this situation again but, if I am, QueTek will be the first place I turn.