We do not ask users to send us hard drives.  We send them data recovery tools with simple and clear instructions to execute the tools.  We feel this provides many advantages over conventional methods:

• No waiting for the hard drive to be shipped.
• No risk of damage caused by shipping.
• Last but not least, this method significantly reduces the cost for budget-minded customers.  The customer is involved in the entire process and actually executes the diagnosis tools himself or herself.  (Basic knowledge of Windows XP, Windows 2000, or Windows NT environment is required.)

We had a four-disk RAID 5 set that failed completely with all of our company's data on it. We hadn't backed up since the end of the previous month so it looked as though the accident would cost us thousands of dollars in data-reentry time and lost billings. Some timesheets existed only on the system . To get the information back would have depended on what staff remembered.

We got a quotation from a reputable local company of US$2,000 - $4,000 to recover the RAID set so we thought we'd look on Google and found Quetek™.

Even with the fifteen-hour time difference between Sydney, Australia and Texas we had emails answered in less than two hours and sometimes in ten minutes. After using the online recovery service we got everything back. All 50,000 files. Fantastic.