We do not ask users to send us hard drives.  We send them data recovery tools with simple and clear instructions to execute the tools.  We feel this provides many advantages over conventional methods:

• No waiting for the hard drive to be shipped.
• No risk of damage caused by shipping.
• Last but not least, this method significantly reduces the cost for budget-minded customers.  The customer is involved in the entire process and actually executes the diagnosis tools himself or herself.  (Basic knowledge of Windows XP, Windows 2000, or Windows NT environment is required.)

When the directory on my RAID 0 system became corrupt, I tried a lot of products, and talked and emailed to a lot of people. I came across products that didn't work to ones that got close but still didn't recover my files. I came across people who knew some but not enough, to people who I must say were pretty much clueless yet were still quite willing to 'try' for a hefty price. I kept thinking there had to be a technical person out there who had the tool and expertise to recover these files at a reasonable cost. When I finally happened upon the staff at Quetek and their tool, all my hopes were met. The tool worked, the staff were extremely helpful, the cost was reasonable and I recovered all my files. I was very impressed and pleased. After successfully working with QueTek, the others I contacted seem like charlatans and price gougers.